HVAC Service & Dispatch Coordinator

Trane Technologies; Montgomery (AL); On-site; USD 50,007,000 - 91,562,000; Full time

Job summary

Trane Technologies is hiring a Service Coordinator in Birmingham, AL to plan, coordinate, and direct activities of operational resources. You will manage service agreements, coordinate labor and materials, and ensure timely execution while maintaining customer satisfaction.

The role requires strong communication with Field Technicians and Project Managers, plus the ability to multi-task in a fast-paced environment. Overtime/weekends may be required, with a focus on operational efficiency.

Qualifications

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Skills

Customer Service

Phone Communication

Organization

Multi-tasking

Attention to detail

MS Office

Overtime/Weekends

EMS/HVAC familiarity

Education

College/Tech cert + 1yr exp or HS diploma + 3 yrs exp

Tools

Word

Excel

Outlook

Windows

Job description

Trane Technologies is hiring a Service Coordinator in Birmingham, AL to plan, coordinate, and direct activities of operational resources. You will manage service agreements, coordinate labor and materials, and ensure timely execution while maintaining customer satisfaction.

The role requires strong communication with Field Technicians and Project Managers, plus the ability to multi-task in a fast-paced environment. Overtime/weekends may be required, with a focus on operational efficiency.