HVAC Service Dispatch Coordinator

CoolSys - Refrigeration and HVAC Systems; Florida; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision coverage

401(K) with company match

Life insurance & AD&D

Tuition reimbursement

Employee discounts

Pet Insurance

Legal Plan

Job summary

CoolSys - Refrigeration and HVAC Systems is hiring for a dispatcher/coordination role in Florida. The position focuses on prioritizing calls, assigning and dispatching technicians, and coordinating with Service Managers to address open calls.

The role requires strong Excel/Outlook skills, the ability to multitask, and excellent communication. Candidates should stay calm under pressure and demonstrate a reliable, friendly, and proactive approach to customer service.

Qualifications

• Strong computer skills with Excel and Outlook.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure and maintain composure.
• Excellent verbal and written communication skills.
• Strong sense of urgency and priority management.
• “Can do” attitude and commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor.

Responsibilities

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• On a daily basis, review all incomplete calls.
• Maintain entry and verify nightly “on call” crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians.

Skills

Excel

Outlook

multitask

communication

calm under pressure

can-do attitude

reliability

friendly demeanor

Tools

Microsoft Office

Job description

CoolSys - Refrigeration and HVAC Systems is hiring for a dispatcher/coordination role in Florida. The position focuses on prioritizing calls, assigning and dispatching technicians, and coordinating with Service Managers to address open calls.

The role requires strong Excel/Outlook skills, the ability to multitask, and excellent communication. Candidates should stay calm under pressure and demonstrate a reliable, friendly, and proactive approach to customer service.