HVAC Service Dispatch Coordinator

Able Heating & Air; Culpeper (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance 50% paid by employer

Paid vacation

Paid training opportunities

Retirement options

Growth and advancement opportunities

Professional development and training

Year-round work with no layoffs

Job summary

Able Heating and Air in Culpeper, VA is seeking an experienced Service Dispatcher to manage daily technician schedules and optimize service delivery. The role emphasizes clear communication, fast decision-making, and meticulous coordination with customers and the service team.

We offer a supportive environment with growth opportunities, competitive pay, and benefits including medical coverage, paid time off, and retirement options.

Qualifications

• Two years of administrative, process-management, or project-management experience; HVAC or similar trade experience preferred.
• Experience using dispatching or field-service software is preferred.
• Ability to communicate clearly and professionally in English, both verbally and in writing.

Responsibilities

• Schedule, prioritize, and dispatch service and maintenance calls.
• Monitor technicians' progress and adjust schedules as needed.
• Keep customers informed of appointment times, delays, and updates.
• Prepare estimates and coordinate return visits.
• Ensure parts and materials are available for technicians.

Skills

Administrative experience

Process-management

Project-management

Clear communication in English

Word/Excel/Outlook proficiency

Tools

Dispatching software

Job description

Able Heating and Air in Culpeper, VA is seeking an experienced Service Dispatcher to manage daily technician schedules and optimize service delivery. The role emphasizes clear communication, fast decision-making, and meticulous coordination with customers and the service team.

We offer a supportive environment with growth opportunities, competitive pay, and benefits including medical coverage, paid time off, and retirement options.