HVAC Service Dispatch & Coordination Specialist

Pueblo Mechanical & Controls; Tampa (FL); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

HSA options with employer contribution

Company-paid life insurance

Job summary

Modigent in Tampa seeks a Service Agent I - HVAC to coordinate repair and maintenance calls, dispatch technicians, and manage work orders in a fast-paced environment. You will deliver excellent customer service, balance scheduling, procure materials, and ensure accurate invoicing while supporting a high-performing service team.

You will collaborate with internal teams and field personnel to ensure timely responses and accurate documentation, contributing to customer satisfaction and loyalty in

Qualifications

• 1–3 years of experience in customer service, dispatching, administrative support, or inside sales.
• Education: High school diploma or GED required; associate degree preferred.
• Certifications/Licenses: Valid driver’s license not required for this office‑based role.
• Physical Demands: Sedentary office work with extended computer and phone use.

Responsibilities

• Receive, record, and dispatch incoming service requests from customers.
• Identify the appropriate technician and schedule work to balance productivity with prompt service.
• Answer calls with a warm, professional demeanor and liaise between customers and field technicians.
• Call customers to set, confirm, and reschedule appointments while maintaining maintenance schedules.
• Procure job-related materials from vendors and coordinate delivery or pickup.
• Ensure technicians return paperwork timely and review work orders for accuracy.
• Finalize work orders and prepare them for accurate customer invoicing.
• Assist with reviewing weekly accounts receivable reports and support collections as needed.
• Handle full-cycle invoicing from creation through completion.
• Maintain refrigerant management documentation and assist with truck stock inventory.
• Provide superior customer service to internal teams and external clients.
• Perform other duties as assigned to support the Service Department.

Skills

Customer service

Dispatching

Administrative support

Microsoft Office

Communication

Multitasking

Education

High school diploma or GED

Job description

Modigent in Tampa seeks a Service Agent I - HVAC to coordinate repair and maintenance calls, dispatch technicians, and manage work orders in a fast-paced environment. You will deliver excellent customer service, balance scheduling, procure materials, and ensure accurate invoicing while supporting a high-performing service team.

You will collaborate with internal teams and field personnel to ensure timely responses and accurate documentation, contributing to customer satisfaction and loyalty in