HVAC Service Coordinator & Dispatch Specialist

IC Mechanical; Tampa (FL); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

HSA options with employer contribution

401(k) retirement plan

Paid time off and holidays

Professional development and growth

Job summary

Modigent in Tampa, FL is seeking an entry-level Service Agent I - HVAC to support internal technicians and customers by scheduling calls, dispatching work, and managing work orders. You will help maintain service records and contribute to a smooth service experience.

This role emphasizes organization, customer service, and teamwork within a fast-paced environment, with hybrid work options and growth opportunities in HVAC service operations.

Qualifications

• 1–3 years of experience in customer service, dispatching, administrative support, or inside sales; HVAC/service industry a strong plus.
• High school diploma or GED required; associate degree or coursework preferred.
• Valid driver’s license not required for this office-based role.

Responsibilities

• Receive, record, and dispatch incoming service requests from customers.
• Identify the appropriate technician and schedule work to balance productivity with prompt, effective customer service.
• Answer incoming calls with a warm, professional demeanor and act as a liaison between customers and field technicians.
• Call customers to set, confirm, and reschedule appointments while maintaining preventative maintenance schedules.
• Procure job-related materials from vendors and coordinate delivery or pickup to support timely job completion.
• Ensure technicians return completed paperwork in a timely manner and review work orders for accuracy.
• Finalize work orders and prepare them for accurate customer invoicing.
• Assist with reviewing weekly accounts receivable reports and support collections efforts as needed.
• Handle full-cycle invoicing from creation through completion.
• Maintain refrigerant management documentation and assist with technician truck stock inventory.
• Provide superior customer service to both internal teams and external clients.
• Perform other duties as assigned to support the Service Department.

Skills

Excellent verbal and written comms

Organizational multitasking

Customer service orientation

Microsoft Office (Outlook Word Excel)

Attention to detail

Team collaboration

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

Job description

Modigent in Tampa, FL is seeking an entry-level Service Agent I - HVAC to support internal technicians and customers by scheduling calls, dispatching work, and managing work orders. You will help maintain service records and contribute to a smooth service experience.

This role emphasizes organization, customer service, and teamwork within a fast-paced environment, with hybrid work options and growth opportunities in HVAC service operations.