HVAC Service Operations Leader — Drive Growth & Quality

YDU JC Air Cond & Ref Inc.- Dubai; Indianapolis (IN); On-site; USD 69,000 - 107,000; Full time

Benefits offered by this job

Vacation & holidays

401(k) & medical benefits

Company vehicle & tools

Job summary

Johnson Controls is seeking an experienced HVAC Truck Based Service Manager to lead a diverse field team and drive service profitability. You will own day‑to‑day service operations for a defined customer base, coordinating technicians, ensuring safety and quality, and building strong customer relationships.

Responsibilities include budgeting, forecasting, margin management, and mentoring staff while maintaining high service standards.

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and a basic Windows environment.
• Passion for leading people in a diverse workforce that includes union and non‑union employees.

Responsibilities

• Lead service customer account activity for the team’s customer base, including Labor and Material growth and service execution.
• Set and monitor goals for gross margin delivery and overall profitability, including Planned Services Agreements and L&M work.
• Drive L&M growth through Technicians and Team Leads while supporting strong service delivery.
• Lead the resolution of warranty‑related customer issues and other service execution concerns.
• Review and approve L&M quotations.
• Manage budgeting, forecasting, and accounts payable/receivable.
• Maintain fleet and tools inventory to support daily operations.
• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others involved in the service process.
• Support staffing plans by hiring, training, transitioning, and developing team members.
• Conduct formal performance reviews and manage day‑to‑day performance issues.
• Promote and maintain safety program compliance across the service team.
• Build strong customer relationships that support satisfaction, retention, and business growth.

Skills

Management experience

Customer service

Communication skills

MS Office

Financial accounting basics

Team leadership

Education

Technical school training or equivalent in HVAC/building controls

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Job description

Johnson Controls is seeking an experienced HVAC Truck Based Service Manager to lead a diverse field team and drive service profitability. You will own day‑to‑day service operations for a defined customer base, coordinating technicians, ensuring safety and quality, and building strong customer relationships.

Responsibilities include budgeting, forecasting, margin management, and mentoring staff while maintaining high service standards.