HVAC Field Service Manager - Growth and Safety

Johnson Controls, Inc.; Missouri; On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Three weeks paid vacation

401K, medical/dental/vision

Training & development

Employee discount programs

Job summary

Johnson Controls, a global leader in HVAC and building systems, seeks an HVAC Truck Based Service Manager to lead a service team delivering reliable customer support and profitable growth while prioritizing safety and employee development.

The role oversees service account leadership, labor and materials growth, and financial accountability to ensure high-performing field operations and strong customer relationships.

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Basic financial accounting experience.
• Proficiency in MS Office products and a basic Windows environment.

Responsibilities

• Lead service customer account management for the assigned customer base.
• Drive growth in Labor and Materials (L&M) work and Planned Services Agreements.
• Monitor gross margin delivery, profitability, and productivity across the service team.
• Manage customer relationship development, satisfaction, and service issue resolution.
• Oversee employee development, retention, hiring, training, and performance management.
• Support safety program compliance and maintain a strong safety culture.
• Review and approve L&M quotations and support warranty-related customer issues.
• Manage budgeting, forecasting, accounts payable/receivable, and fleet and tools inventory.
• Maintain appropriate staffing levels to support existing business and new opportunities.
• Supervise and audit Technicians, Customer Service Agents, Team Leads, and other service delivery team members.

Skills

Interpersonal skills

Customer service

Negotiation

Scheduling

Team leadership

MS Office

Financial accounting

Education

Technical HVAC training

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Windows environment

Job description

Johnson Controls, a global leader in HVAC and building systems, seeks an HVAC Truck Based Service Manager to lead a service team delivering reliable customer support and profitable growth while prioritizing safety and employee development.

The role oversees service account leadership, labor and materials growth, and financial accountability to ensure high-performing field operations and strong customer relationships.