HVAC Field Service Operations Manager

Johnson Controls, Inc.; Indianapolis (IN); On-site; USD 69,000 - 107,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Paid vacation

Job summary

Johnson Controls, Inc. in Indianapolis seeks an experienced HVAC Truck Based Service Manager to lead service customer account activity, drive labor and material growth, and support profitable execution for a diverse field team.

You will strengthen customer relationships, develop people, and maintain a strong focus on safety and service quality. You will own day-to-day leadership of the service business for an assigned customer base, coordinate technicians and team leads, and ensure work is

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication.
• Basic financial accounting experience.
• Proficiency in MS Office products and a basic Windows environment.
• Passion for leading people in a diverse workforce that includes union and non-union employees.

Responsibilities

• Lead service customer account activity for the team’s customer base, including Labor and Material growth and service execution.
• Set and monitor goals for gross margin delivery and overall profitability, including Planned Services Agreements and L&M work.
• Drive L&M growth through Technicians and Team Leads while supporting strong service delivery.
• Lead the resolution of warranty-related customer issues and other service execution concerns.
• Review and approve L&M quotations.
• Manage budgeting, forecasting, and accounts payable/receivable.
• Maintain fleet and tools inventory to support daily operations.
• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others involved in the service process.
• Support staffing plans by hiring, training, transitioning, and developing team members.
• Conduct formal performance reviews and manage day-to-day performance issues.
• Promote and maintain safety program compliance across the service team.
• Build strong customer relationships that support satisfaction, retention, and business growth.

Skills

HVAC knowledge

People management

Budgeting / financial acumen

Customer service

MS Office

Communication

Education

Technical school training or HVAC/building controls experience

Tools

MS Office

Windows OS

Job description

Johnson Controls, Inc. in Indianapolis seeks an experienced HVAC Truck Based Service Manager to lead service customer account activity, drive labor and material growth, and support profitable execution for a diverse field team.

You will strengthen customer relationships, develop people, and maintain a strong focus on safety and service quality. You will own day-to-day leadership of the service business for an assigned customer base, coordinate technicians and team leads, and ensure work is