HVAC Service Delivery Leader — Account Growth

Johnson Controls International; Salt Lake City (UT); On-site; USD 70,000 - 110,000; Full time

Job summary

Johnson Controls, Inc. in Salt Lake City seeks a Service Account Leader to drive profitability and customer satisfaction for its service business.

You will lead labor and materials growth, manage relationships, and guide safety and team development. This role requires hands-on management of budgeting, forecasting, staffing, and performance reviews, coordinating technicians and support staff, and ensuring consistent delivery processes.

Qualifications

• Technical school training or equivalent experience in HVAC or building controls.
• 3+ years of management experience in a service environment.
• Ability to prioritize work, schedule, and lead a diverse team.
• Strong interpersonal, customer service and negotiating skills.
• Effective written and verbal communication.
• Basic financial accounting experience.
• Proficiency with MS Office and Windows environment.

Responsibilities

• Set and monitor goals for gross margin and profitability including L&M work.
• Drive L&M growth through Technicians and Team Leads.
• Lead service execution including warranty-related issues.
• Procure and maintain fleet and tools inventory.
• Ensure delivery system consistency via supervision and audits.
• Review and approve L&M quotations.
• Budget, forecast, and manage payables/receivables.
• Maintain staffing levels, hire/train, and conduct performance reviews.
• Oversee safety performance and program compliance.

Skills

Leadership

Customer service

Communication

Negotiation

Prioritization

Education

Technical school training or equivalent experience in HVAC/building controls

Tools

MS Office

Job description

Johnson Controls, Inc. in Salt Lake City seeks a Service Account Leader to drive profitability and customer satisfaction for its service business.

You will lead labor and materials growth, manage relationships, and guide safety and team development. This role requires hands-on management of budgeting, forecasting, staffing, and performance reviews, coordinating technicians and support staff, and ensuring consistent delivery processes.