HVAC Field Service Manager — Accounts & Growth

Johnson Controls, Inc.; Milwaukee (WI); Presencial; USD 92.000 - 139.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K

Medical/Dental/Vision

Paid time off

Descripción de la vacante

Johnson Controls, Inc. is seeking a HVAC Truck Based Service Manager to lead a field service team focused on customer account leadership, profitability, and service excellence. You will drive labor and materials growth, develop technicians, and oversee safety and compliance across the service delivery process.

The role emphasizes team leadership, budget management, and strong customer relationships, with a competitive salary range and comprehensive benefits package.

Formación

• Three or more years of management experience in a service delivery environment.
• Strong prioritization, scheduling, and leading a diverse team.

Responsabilidades

• Lead service customer account growth and execution for the assigned customer base.
• Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related customer issues.
• Review and approve L&M quotations.
• Oversee budgeting, forecasting, and accounts payable/receivable activities.
• Maintain appropriate staffing levels to support existing and new business needs.
• Hire, train, transition, and develop new employees, and manage day-to-day performance of the service team.
• Conduct formal performance reviews and address related people-management issues.
• Support supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process.
• Procure and maintain fleet and tools inventory.
• Ensure safety performance and program compliance.

Educación

Technical/Trade school

Herramientas

MS Office

Descripción del empleo

Johnson Controls, Inc. is seeking a HVAC Truck Based Service Manager to lead a field service team focused on customer account leadership, profitability, and service excellence. You will drive labor and materials growth, develop technicians, and oversee safety and compliance across the service delivery process.

The role emphasizes team leadership, budget management, and strong customer relationships, with a competitive salary range and comprehensive benefits package.