HVAC Client Success & Scheduling Coordinator

On Point Staffing Group; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

On Point Staffing Group is seeking an Operations & Service Coordinator for an HVAC company. The role is the primary contact for past, current, and potential customers, handling inquiries, scheduling, and coordinating service visits.

You will ensure maintenance agreements, communicate timelines, and connect customers with the right technicians. Strong communication and organizational skills are essential to build lasting relationships.

Responsibilities

• First Point of Contact for the customer and primary person responsible for answering the phones
• Taking detailed information and messages from customers and assisting them with scheduling appointments
• Providing new prospective customers with information about our company and our labor rates
• In charge of scheduling and coordinating proposal work repairs and contract maintenance visits with customers
• Ensuring that any necessary materials for scheduled maintenance and or repairs are available / in stock for any scheduled maintenance & proposal work
• Sending out reports to clients updating them of our findings and any noted issues or follow ups

Skills

Customer service

Communication

Scheduling

Relationship building

Job description

On Point Staffing Group is seeking an Operations & Service Coordinator for an HVAC company. The role is the primary contact for past, current, and potential customers, handling inquiries, scheduling, and coordinating service visits.

You will ensure maintenance agreements, communicate timelines, and connect customers with the right technicians. Strong communication and organizational skills are essential to build lasting relationships.