HVAC Service Coordinator II – Field & Ops

CFO Trane U.S. Inc.-CFO; Valley View (OH); On-site; USD 47,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in Valley View, OH is hiring a Service Coordinator II to join our team. You will coordinate service resources, manage schedules, and direct the execution of service agreements, ensuring labor and materials align with financial standards.

You will interact with Field Technicians and Project Managers daily, prioritizing jobs and optimizing resources, while maintaining strong customer relations and reporting on project progress.

Qualifications

• Certificate/degree from college or technical school with one year related experience and/or training; or three years of related experience and/or training with HS Diploma/GED.
• Must have excellent Customer Service skills and be extremely comfortable on the phone.
• Must be organized with ability to multi-task and prioritize daily interruptions.
• Strong attention to detail in a fast paced environment.
• Familiarity with Energy Management Systems, HVAC Systems or Temperature Controls preferred.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts with Project Managers and HVAC Technicians to assign/dispatch controls and HVAC technicians.
• Coordinates operations with Parts Department and Acquisition as necessary.
• Maintains customer satisfaction by investigating concerns and responding to requests.
• Generates work orders and project paperwork; forwards documents to Project Administrators.

Skills

Customer service

Multitasking

Organizational skills

Phone communication

Attention to detail

Education

Certificate/degree from college or technical school

Tools

Word

Excel

Outlook

Windows

Job description

Trane Technologies in Valley View, OH is hiring a Service Coordinator II to join our team. You will coordinate service resources, manage schedules, and direct the execution of service agreements, ensuring labor and materials align with financial standards.

You will interact with Field Technicians and Project Managers daily, prioritizing jobs and optimizing resources, while maintaining strong customer relations and reporting on project progress.