HVAC Service Coordinator II – Dispatch & Ops

Trane Technologies; Brea (CA); Vor Ort; USD 75.600.000 - 122.744.000; Vollzeit

Benefits dieser Stelle

Health insurance

401K match

Tuition assistance

Zusammenfassung

Trane in Brea, CA is hiring for a Service Coordinator II to plan, coordinate, and direct activities of operational resources. This role ensures the execution of service agreements and repair work, procuring labor and materials within financial standards, while communicating with Field Technicians and Service Managers.

The position emphasizes customer interaction, scheduling, and coordination to meet project priorities and quality standards.

Qualifikationen

• Must have a college/technical school certificate or degree with 1 year related experience or 3 years with HS diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; practical experience and alignment with leadership principles are valued.
• Excellent Customer Service skills and strong phone presence are essential.
• Must be organized with the ability to multi-task and prioritize daily interruptions.

Aufgaben

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts with Project Managers and HVAC Field Technician Supervisor to assign/dispatch technicians.
• Coordinates operations interaction with Parts Department and Acquisition as necessary.
• Maintains customer satisfaction by investigating concerns and routing them to the assigned staff.
• Generates work orders, reviews project paperwork, and forwards it to Project Administrators; generates reports.

Kenntnisse

Customer service

Multi-tasking

Organized

Attention to detail

Communication

Ausbildung

College/technical degree

HS Diploma/GED

Tools

Word

Excel

Outlook

Windows

Jobbeschreibung

Trane in Brea, CA is hiring for a Service Coordinator II to plan, coordinate, and direct activities of operational resources. This role ensures the execution of service agreements and repair work, procuring labor and materials within financial standards, while communicating with Field Technicians and Service Managers.

The position emphasizes customer interaction, scheduling, and coordination to meet project priorities and quality standards.