HVAC Service Coordinator: Fast-Paced, Customer-First

Torrey Holistics

San Antonio (TX)

On-site

USD 32,000 - 44,000

Full time

5 days ago

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Job summary

Airtron in San Antonio is seeking an onsite office specialist to handle inbound/outbound calls, schedule installations, and manage customer inquiries. You will process payments, issue refunds, and ensure data is accurately recorded in Outlook and Excel, while aligning with permits and inspections.

The role requires 2–4 years in an office setting with phone experience, proficiency in Excel, Word, and Outlook, and strong English communication.

Qualifications

High school diploma or GED required.
2–4 years in an office environment, with at least 20% of daily work assisting customers by phone.
General computer proficiency; 1+ year using Microsoft Excel, Word, and Outlook.
Strong English communication skills, both spoken and written.

Responsibilities

Answer phones, schedule customers, and resolve inquiries on sales, promotions, installations, and communications.
Manage inbound and outbound calls; process credit cards and refunds; offer service plans; book appointments.
Own accurate data entry; route manpower and resources throughout the day.
Make limited outbound calls for permits/inspections follow-up and to reschedule services.
Maintain customer relationships; resolve claims and complaints effectively and in line with consumer laws.