Service Coordinator - San Antonio - Commercial HVAC

Daikin Applied Americas; San Antonio (TX); On-site; USD 32,580 - 50,406; Full time

Benefits offered by this job

Medical insurance options

401K retirement plan with employer match

Paid time off

Tuition reimbursement after 6 months

Job summary

A leading HVAC company is seeking a Service Coordinator in San Antonio, Texas. This role will involve scheduling technicians, addressing customer inquiries, and managing administrative functions essential to the service office's operations. Candidates should have a high school diploma or GED and at least 2 years of related experience in the service field. Strong organizational, communication, and customer service skills are necessary. Benefits include health insurance, 401K match, and paid time off.

Qualifications

• 2+ years of related experience in Mechanical, Electrical, Plumbing service field or comparable industry.
• Working knowledge of Microsoft Office Suite.
• Strong written and verbal communication skills.

Responsibilities

• Schedule and dispatch Commercial HVAC Technicians for jobs.
• Address customer inquiries and route technical questions appropriately.
• Track time and attendance for Technicians.
• Maintain communication with customers on job scheduling and follow-ups.

Skills

Customer service skills

Organization skills

Problem-solving skills

Communication skills

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office Suite

Astea or similar service tracking software

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator for the San Antonio District Service Office. This role is responsible for customer service, coordination of technician schedules to fulfill service work, and administrative functions that support the efficient operation of a commercial HVAC service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: In office; San Antonio Service Office

What You Will Do

• Work with Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).
• Address customer inquiries and route questions of technical nature to the appropriate resource.
• Track time and attendance for Technicians.
• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Invoice and bill customers.
• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
• Ensure timely close‑out on all work orders and that all associated paperwork is received and filed with the proper job.
• Coordinate warranty administration process. Order parts and track shipments.
• Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Maintain OSHA logs.
• Answer telephones and greet customers and maintain professional and courteous customer contact.
• Organize and coordinate inventory process.
• Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
• Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
• Provide initial notification of Workers Compensation claims to insurance carrier.

What’s In It For You

• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

Minimum Qualifications

• High School Diploma or GED.
• 2+ years of related experience, in Mechanical, Electrical, Plumbing service field or comparable industry.
• Working knowledge of Microsoft Office Suite.
• Strong written and verbal communication skills.
• Strong organization, problem‑solving, and customer service skills.

Preferred Qualifications

• Bachelor's degree may be considered in lieu of work experienceli>
• Experience with Astea or any other service tracking software.

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

Benefits

• Multiple medical insurance plan options + dental and vision insurance.
• 401K retirement plan with employer match.
• Paid time off and company paid holidays.
• Paid sick time in accordance with the federal, state, and local law.
• Tuition Reimbursement after 6 months of continuous service.

The typical hourly pay rate for this position ranges from $23.65 - $36.59 in Texas. The range displayed represents the pay range for all positions in the job grades which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!