HVAC Service Coordinator & Dispatcher

mas; Hillside (IL); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Midwest Applied Solutions in Illinois is seeking an Assistant HVAC Coordinator to support the service department and technicians in Hillside. You will schedule personnel, manage work orders, and maintain communications with customers and internal teams to ensure efficient field operations.

Ideal candidates have an associate degree and call center experience, plus strong skills in MS Office and customer service.

Formación

• Associate degree in business or related field.
• At least 1 year in a call center environment or equivalent experience.
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsabilidades

• Coordinate service resources for operations.
• Schedule personnel, materials, sub-contractors and equipment based on project needs.
• Generate Work Order Documents, dispatch technicians and notify customers.
• Maintain customer interaction and satisfaction.
• Coordinate with Parts Department and Acquisition as needed.
• Review project paperwork and forward to Project Administrators.
• Log service start-up and service work requirements in tracking system.
• Generate and print assigned reports.
• Work regularly and dependably; function in a team environment.
• Maintain a pleasant, cooperative temperament with internal and external customers.

Conocimientos

Customer service

Scheduling

Dispatching

Communication

Call center experience

Educación

Associate degree in business

Herramientas

MS Office

Descripción del empleo

Midwest Applied Solutions in Illinois is seeking an Assistant HVAC Coordinator to support the service department and technicians in Hillside. You will schedule personnel, manage work orders, and maintain communications with customers and internal teams to ensure efficient field operations.

Ideal candidates have an associate degree and call center experience, plus strong skills in MS Office and customer service.