On-Site Service Coordinator II — HVAC Dispatch & Logistics

Trane Italia; Pittsburgh (Allegheny County); On-site; USD 47,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401K match

Educational opportunities

Job summary

Trane Technologies, Pittsburgh location, is hiring a Service Coordinator II to plan, coordinate, and direct activities of operational resources. You will manage service agreements and repair work, procure labor and materials within financial standards, and interact with Field Technicians and Service Managers daily.

The role emphasizes customer communication, scheduling, and maintaining project documentation.

Qualifications

• Must have college/technical degree or HS diploma with related experience.
• Willingness to work overtime and weekends.
• Excellent customer service and phone skills required.

Responsibilities

• Coordinate service resources, dispatch and assign team members to projects.
• Schedule personnel, materials, sub-contractors and equipment based on needs and availability.
• Communicate with Project Managers and HVAC Field Technician Supervisor to assign technicians.
• Coordinate operations with Parts Department and Acquisition as needed.
• Investigate customer concerns, route to staff, and respond to special requests.
• Generate work orders, review paperwork, and forward to Project Administrators; generate reports.

Skills

Customer Service

Phone communication

Multi-tasking

Attention to detail

MS Word/Excel/Outlook

Overtime flexibility

HVAC/Energy Management familiarity

Education

College/technical degree +1 year related experience

HS Diploma/GED +3 years related experience

Tools

Word

Excel

Outlook

Windows

Job description

Trane Technologies, Pittsburgh location, is hiring a Service Coordinator II to plan, coordinate, and direct activities of operational resources. You will manage service agreements and repair work, procure labor and materials within financial standards, and interact with Field Technicians and Service Managers daily.

The role emphasizes customer communication, scheduling, and maintaining project documentation.