HVAC Service Coordinator: Dispatch & Customer Liaison

JM Taylor Incorporated; Baltimore (MD); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Company parties

Job summary

JMTaylor Inc. is seeking a reliable HVAC Service Coordinator to join our Baltimore, MD office.

This full-time role supports daily HVAC service operations by coordinating service calls, communicating with customers and technicians, scheduling and dispatching, tracking work orders, and ensuring timely completion. The ideal candidate will have 3–5 years in HVAC service coordination or related roles, strong organizational and communication skills, and proficiency with Microsoft Office and

Qualifications

• High school diploma or equivalent required; college education is a plus.
• 3–5 years of relevant work experience in HVAC service coordination or related role.
• Knowledge of HVAC service terminology, equipment, and processes preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using Microsoft Office, email, and service-management software.
• Professional, dependable, and detail-oriented.
• Strong problem-solving and customer-service skills.

Responsibilities

• Receive and respond to HVAC service requests and customer calls.
• Schedule and dispatch HVAC service technicians based on priority, location, and availability.
• Communicate with customers regarding scheduling, service status, and updates.
• Create and maintain service work orders and related documentation.
• Coordinate with HVAC technicians to ensure they have the necessary job information, parts, and materials.
• Follow up on open service requests and ensure timely completion.
• Maintain accurate customer and service records.
• Assist with preparing estimates, invoices, and other service-related paperwork.
• Handle customer questions and concerns professionally.
• Work closely with management and other departments to support daily service operations.

Skills

Strong communication

Organizational skills

Time management

Customer service

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

College education is a plus

Tools

Microsoft Office

Job description

JMTaylor Inc. is seeking a reliable HVAC Service Coordinator to join our Baltimore, MD office.

This full-time role supports daily HVAC service operations by coordinating service calls, communicating with customers and technicians, scheduling and dispatching, tracking work orders, and ensuring timely completion. The ideal candidate will have 3–5 years in HVAC service coordination or related roles, strong organizational and communication skills, and proficiency with Microsoft Office and