HVAC Service Coordinator: Dispatch, Support & Growth

Daikin Applied Ltd.; Bowie (MD); On-site; USD 38,572 - 61,992; Full time

Job summary

Daikin Applied in Bowie, MD is seeking a Service Coordinator to schedule and dispatch HVAC technicians for start-ups, repairs and maintenance, coordinating with supervisors and customers to ensure timely service.

You will manage timekeeping, invoicing, warranty processes, and parts orders, while using Astea Alliance and MS Office to maintain precise records and communications with customers and internal teams.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• 2+ years in MEP service field.
• Experience with Astea Alliance or similar service tracking software.
• Proficient in Microsoft Office Suite.

Responsibilities

• Schedule and dispatch technicians for jobs (start-ups/repairs, warranty, maintenance).
• Handle customer inquiries and route technical questions to the right resource.
• Track time and attendance for technicians.
• Coordinate job start-ups and communicate scheduling with customers.
• Invoice and bill customers; perform local AP/AR functions.
• Coordinate warranty administration and order parts/shipments.
• Enter information into Astea Alliance and manage work orders.
• Ensure timely close-out of work orders and proper paperwork.
• Assist with inventory processes.

Skills

Scheduling and dispatching

Customer inquiries handling

Time tracking

Billing/invoicing

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Astea Alliance

Microsoft Office Suite

Job description

Daikin Applied in Bowie, MD is seeking a Service Coordinator to schedule and dispatch HVAC technicians for start-ups, repairs and maintenance, coordinating with supervisors and customers to ensure timely service.

You will manage timekeeping, invoicing, warranty processes, and parts orders, while using Astea Alliance and MS Office to maintain precise records and communications with customers and internal teams.