HVAC Service Dispatch & Coordination Specialist

JM Taylor inc.; Baltimore (MD); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Competitive salary

Job summary

JM Taylor inc. in Baltimore, MD is seeking an HVAC Service Coordinator to support daily service operations by coordinating calls, dispatching technicians, and tracking work orders. The role requires strong organizational skills and 3–5 years of relevant experience in HVAC coordination.

Excellent communication with customers and field teams is essential. This position offers a competitive salary, PTO, and health insurance, with opportunities to grow within a professional service organization.

Qualifications

• High school diploma or equivalent required; college education is a plus.
• 3–5 years of relevant work experience in HVAC service coordination or dispatching.
• Knowledge of HVAC terminology and service processes preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Receive and respond to HVAC service requests and customer calls.
• Schedule and dispatch HVAC service technicians based on priority, location, and availability.
• Communicate with customers regarding scheduling, service status, and updates.
• Create and maintain service work orders and related documentation.
• Coordinate with HVAC technicians to ensure they have the necessary job information, parts, and materials.
• Follow up on open service requests and ensure timely completion.
• Maintain accurate customer and service records.
• Assist with preparing estimates, invoices, and other service-related paperwork.
• Handle customer questions and concerns professionally.
• Work closely with management and other departments to support daily service operations.

Skills

HVAC service coordination

Customer communication

Scheduling & dispatch

Microsoft Office

Time management

Education

High school diploma or equivalent

College education is a plus

Tools

Microsoft Office

Service-management software

Email & documentation

Job description

JM Taylor inc. in Baltimore, MD is seeking an HVAC Service Coordinator to support daily service operations by coordinating calls, dispatching technicians, and tracking work orders. The role requires strong organizational skills and 3–5 years of relevant experience in HVAC coordination.

Excellent communication with customers and field teams is essential. This position offers a competitive salary, PTO, and health insurance, with opportunities to grow within a professional service organization.