HVAC Service Coordinator - Customer Success & Ops

Daikin Applied Americas; Des Moines (IA); On-site; USD 36,000 - 43,000; Full time

Job summary

Thermosystems, a Daikin group member, seeks a Service Coordinator in Des Moines, IA to coordinate service work with customers and internal teams. You will manage service orders end-to-end, ensuring timely updates and high levels of customer satisfaction.

Requirements include an Associate degree and experience with Microsoft 365; the company offers comprehensive benefits, paid time off, and growth opportunities within a collaborative, customer-focused environment.

Qualifications

• Associate degree in related field preferred.
• Proven experience in service coordination.
• Must have background using Microsoft 365 Suite.

Responsibilities

• Coordinate service work with internal and external customers.
• Communicate with customers on job status and needs.
• Manage service work orders from scheduling to invoicing.
• Maintain strong customer relationships through best-in-class service.
• Support billing and collections as part of company finances.
• Other duties as assigned.

Skills

Service coordination

Customer service

Communication

Problem solving

Education

Associate degree in related field

Tools

Microsoft 365 Suite

Job description

Thermosystems, a Daikin group member, seeks a Service Coordinator in Des Moines, IA to coordinate service work with customers and internal teams. You will manage service orders end-to-end, ensuring timely updates and high levels of customer satisfaction.

Requirements include an Associate degree and experience with Microsoft 365; the company offers comprehensive benefits, paid time off, and growth opportunities within a collaborative, customer-focused environment.