HVAC Service Center Manager – Operations & Leadership

2240 Service Experts Heating & AC LLC; United States; On-site; USD 110,000 - 141,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Paid time off

Medical/dental/vision insurance

401(k) with company match

Life insurance

Disability insurance

Career development

Relocation assistance

Job summary

Service Experts Heating & Air Conditioning in Richardson, TX seeks an Assistant General Manager to support the General Manager by directing all service-center activities and providing leadership to personnel and key processes.

Responsibilities include coordinating Sales, Maintenance and Installation, leading the Sales team, budgeting, payroll, scheduling, training Customer Service Specialists, and upholding Health, Safety and Environmental standards to improve customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Operations or related field.
• 5+ years HVAC experience including sales, installation and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.
• Valid driver’s license.

Responsibilities

• Implements organizational policies and goals in conjunction with the General Manager.
• Coordinates activities of service departments like Sales, Maintenance, Installation to drive operational efficiency.
• Assists with leading a successful Sales Team.
• Assists with budget analysis and setting profitability goals.
• Helps ensure payroll processes are accurate and on time.
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels.
• Manages dispatchers and technician scheduling to maximize call volume/capacity.
• Ensures Health, Safety and Environmental processes are followed.
• Analyzes customer satisfaction feedback and follows up appropriately.
• Supports the General Manager on sales goal planning and tracking.
• Helps develop ongoing performance feedback and counseling for employees.
• Adheres to HR standards and guidelines on reviews, counsel and discipline.

Skills

Leadership

Customer service

Communication

Troubleshooting

Driver's license

Education

Bachelor’s Degree in Business, Operations or related field

Job description

Service Experts Heating & Air Conditioning in Richardson, TX seeks an Assistant General Manager to support the General Manager by directing all service-center activities and providing leadership to personnel and key processes.

Responsibilities include coordinating Sales, Maintenance and Installation, leading the Sales team, budgeting, payroll, scheduling, training Customer Service Specialists, and upholding Health, Safety and Environmental standards to improve customer satisfaction.