HVAC Assistant General Manager

Service Experts; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

PTO & holidays

Insurance

401(k) with match

Life & disability insurance

Training program

Career development

Job summary

Service Experts is seeking an Assistant General Manager in Dallas, TX to lead the Field Management team and drive operational efficiency across Sales, Maintenance, and Installation. You will set priorities, deadlines, and ensure the success of team members through coaching and accountability.

The role requires 6+ years in HVAC, supervisory experience, and strong customer service and communication skills. A valid driver's license is required and a comprehensive benefits package is offered.

Qualifications

• Bachelor's degree in a related field is required.
• Minimum 6+ years in HVAC including sales, installation and service.
• Supervisory experience is required.
• Excellent customer service and communication abilities.

Responsibilities

• Leads Field Management by defining objectives, priorities and deadlines.
• Coordinates service departments to drive operational efficiency.
• Supports sales goals and budget profitability planning.
• Trains and monitors Customer Service Specialists on service levels.
• Manages dispatchers and technician scheduling to maximize capacity.
• Ensures Health, Safety and Environmental processes are followed.
• Analyzes customer feedback and follows up as needed.
• Assists General Manager with sales goal tracking and performance reviews.

Skills

Customer service

Communication

Troubleshooting

Supervisory experience

Education

Bachelor's Degree in Business, Operations or related field

Job description

Welcome!

The Assistant General Manager leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.

Key Responsibilities:

• Implements organizational policies and goals in conjunction with the General Manager
• Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
• Assists with leading a successful Sales Team
• Assists with budget analysis and setting profitability goals
• Helps ensure payroll processes are accurate and on time
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
• Manages dispatchers and technician scheduling to maximize call volume/capacity
• Ensures Health, Safety and Environmental processes are followed
• Analyzes customer satisfaction feedback and follows up appropriately
• Supports the General Manager on sales goal planning and tracking
• Helps develop ongoing performance feedback and counseling for employees
• Adheres to HR standards and guidelines on reviews, counsel and discipline

Qualifications:

• Bachelor’s Degree in Business, Operations or related field
• 6+ years experience in the HVAC industry including sales, installation and service
• Supervisory experience required
• Excellent customer service and communication abilities
• Strong technical troubleshooting skills
• Valid driver’s license

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Minimum Experience: 6+ years Minimum Education: Bachelor’s Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]