HVAC Assistant General Manager

2240 Service Experts Heating & AC LLC; Texas; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay with incentive$

Paid time off & holidays

Medical, dental & vision insurance

401(k) with company matching

Life insurance & disability insurance

Training through Experts University

Career development

Job summary

Service Experts Heating & AC LLC is seeking an Assistant General Manager to lead the Field Management team, set priorities and deadlines to achieve short-term goals, and ensure the success of each team member. You will coordinate service departments to drive efficiency and assist with sales and budget goals.

The role requires 6+ years in HVAC with supervisory experience, strong customer service and troubleshooting skills, and a valid driver's license.

Qualifications

• Bachelor's Degree in Business, Operations or related field.
• 6+ years experience in the HVAC industry including sales, installation and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.
• Valid driver's license.

Responsibilities

• Implements organizational policies and goals in conjunction with the General Manager
• Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
• Assists with leading a successful Sales Team
• Assists with budget analysis and setting profitability goals
• Helps ensure payroll processes are accurate and on time
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
• Manages dispatchers and technician scheduling to maximize call volume/capacity
• Ensures Health, Safety and Environmental processes are followed
• Analyzes customer satisfaction feedback and follows up appropriately
• Supports the General Manager on sales goal planning and tracking
• Helps develop ongoing performance feedback and counseling for employees
• Adheres to HR standards and guidelines on reviews, counsel and discipline

Skills

Customer service

Communication

Sales experience

Leadership

Technical troubleshooting

Education

Bachelor's Degree in Business, Operations or related field

Job description

Welcome!

The Assistant General Manager leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.

Key Responsibilities:

• Implements organizational policies and goals in conjunction with the General Manager
• Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
• Assists with leading a successful Sales Team
• Assists with budget analysis and setting profitability goals
• Helps ensure payroll processes are accurate and on time
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
• Manages dispatchers and technician scheduling to maximize call volume/capacity
• Ensures Health, Safety and Environmental processes are followed
• Analyzes customer satisfaction feedback and follows up appropriately
• Supports the General Manager on sales goal planning and tracking
• Helps develop ongoing performance feedback and counseling for employees
• Adheres to HR standards and guidelines on reviews, counsel and discipline

Qualifications:

• Bachelor's Degree in Business, Operations or related field
• 6+ years experience in the HVAC industry including sales, installation and service
• Supervisory experience required
• Excellent customer service and communication abilities
• Strong technical troubleshooting skills
• Valid driver's license

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities
• Minimum Experience: 6+ years
• Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]