HVAC Assistant General Manager: Field Ops & Sales Leader

Service Experts LLC; Dallas (TX); Hybride; USD 95 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive pay with incentive

Paid Time Off

Medical, Dental, Vision Insurance

401(k) Retirement Savings with company

Life and disability insurance

World Class Training through Experts U

Career development opportunities

Résumé du poste

Service Experts LLC in Dallas, TX is seeking an Assistant General Manager to lead the Field Management team, align objectives, priorities and deadlines to achieve short-term goals, and drive overall service operations across Sales, Maintenance and Installation.

The role requires a Bachelor's degree and at least 6 years in the HVAC industry with supervisory experience, strong customer service and troubleshooting skills, and a valid driver's license; the position offers competitive pay, benefits,

Qualifications

• Bachelor’s degree in business/related field required.
• 6+ years experience in HVAC including sales, installation and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.
• Valid driver’s license.

Responsabilités

• Implements organizational policies and goals in conjunction with the General Manager.
• Coordinates activities of service departments (Sales, Maintenance, Installation) to drive operational efficiency.
• Assists with leading a successful Sales Team.
• Assists with budget analysis and setting profitability goals.
• Helps ensure payroll processes are accurate and on time.
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels.
• Manages dispatchers and technician scheduling to maximize call volume/capacity.
• Ensures Health, Safety and Environmental processes are followed.
• Analyzes customer satisfaction feedback and follows up appropriately.
• Supports the General Manager on sales goal planning and tracking.

Connaissances

HVAC industry experience

Sales experience

Supervisory experience

Customer service

Communication skills

Valid driver's license

Formation

Bachelor's Degree in Business/Operations

Description du poste

Service Experts LLC in Dallas, TX is seeking an Assistant General Manager to lead the Field Management team, align objectives, priorities and deadlines to achieve short-term goals, and drive overall service operations across Sales, Maintenance and Installation.

The role requires a Bachelor's degree and at least 6 years in the HVAC industry with supervisory experience, strong customer service and troubleshooting skills, and a valid driver's license; the position offers competitive pay, benefits,