HVAC Field Operations Leader

Service Experts; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Paid time off and holidays

Medical, dental, and vision insurance

401(k) with company match

Life and disability insurance

Supplemental benefit programs

World class training through Experts U

Career development opportunities

Job summary

Service Experts in Dallas seeks an Assistant General Manager to lead the Field Management team, setting objectives, priorities and deadlines to meet short-term goals. You will guide supervisors and contributors to drive service, installation and maintenance success.

The role requires 6+ years in HVAC with sales, installation and service, plus supervisory experience, top-notch customer service and strong troubleshooting skills. Valid driver's license required.

Qualifications

• Bachelor’s degree in business, operations or related field.
• 6+ years experience in the HVAC industry including sales, installation and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.
• Valid driver’s license.

Responsibilities

• Implements organizational policies and goals in conjunction with the General Manager.
• Coordinates activities of service departments to drive operational efficiency.
• Assists with leading a successful Sales Team.
• Assists with budget analysis and setting profitability goals.
• Helps ensure payroll processes are accurate and on time.
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels.
• Manages dispatchers and technician scheduling to maximize call volume/capacity.
• Ensures Health, Safety and Environmental processes are followed.
• Analyzes customer satisfaction feedback and follows up appropriately.
• Supports the General Manager on sales goal planning and tracking.
• Helps develop ongoing performance feedback and counseling for employees.
• Adheres to HR standards and guidelines on reviews, counsel and discipline.

Skills

Customer service

Communication

Supervisory experience

Technical troubleshooting

Driver's license

Education

Bachelor's degree in business/operations or related field

Job description

Service Experts in Dallas seeks an Assistant General Manager to lead the Field Management team, setting objectives, priorities and deadlines to meet short-term goals. You will guide supervisors and contributors to drive service, installation and maintenance success.

The role requires 6+ years in HVAC with sales, installation and service, plus supervisory experience, top-notch customer service and strong troubleshooting skills. Valid driver's license required.