Customer Support & Operations Coordinator

Alloy Enterprises; Peoria (IL); Hybrid; USD 34,000 - 51,000; Full time

Benefits offered by this job

Competitive hourly rates

Paid vacation, holidays, and sick time

Benefits from day one: 401K, medical,牙

Company vehicle, tools, and equipment

Hybrid in-office schedule

Employee discount programs

Job summary

Johnson Controls is seeking an administrator to support cash and collections, order processing, and service scheduling in a hybrid in-office role. The position involves coordinating with the Service and Technical teams to optimize scheduling and resource utilization, while maintaining accurate records and ensuring timely invoicing.

The ideal candidate has 2 years of administrative experience, familiarity with Salesforce or similar CRM tools, and strong communication and multitasking skills.

Qualifications

• Requires 2 years of administrative experience in Sales, Operations and/or Administration.
• Experience with CRM tools such as Salesforce.com is preferred.
• Strong problem-solving abilities and attention to detail are essential.

Responsibilities

• Coordinate cash and collections and track safety training.
• Schedule customer service requests from initiation to service completion.
• Schedule and dispatch Technicians with guidance from Service/Technical Team Leaders.
• Process orders, shipments, and manage invoices; resolve vendor issues.

Skills

CRM (Salesforce)

Administrative experience

Customer service

MS Office

Communication

Multi-tasking

Education

High school diploma or equivalent

College degree preferred

Tools

Salesforce CRM

Job description

Johnson Controls is seeking an administrator to support cash and collections, order processing, and service scheduling in a hybrid in-office role. The position involves coordinating with the Service and Technical teams to optimize scheduling and resource utilization, while maintaining accurate records and ensuring timely invoicing.

The ideal candidate has 2 years of administrative experience, familiarity with Salesforce or similar CRM tools, and strong communication and multitasking skills.