HVAC Service Admin and Dispatch Coordinator

McCloskey Mechanical; Raleigh (NC); On-site; USD 22,000 - 28,000; Full time

Job summary

McCloskey Mechanical Contractors, Inc. is seeking an Administrative Assistant for the HVAC Service Department.

The role supports the Service Manager with data reporting, Excel spreadsheets, scheduling inspections, and coordinating with contractors and government liaisons. Candidate should be detail-oriented, able to multi-task with minimal direction, and capable of handling customer inquiries with calm professionalism under pressure.

Qualifications

• Must be able to multi-task, with little direction, set priorities, and be detail-oriented and self-motivated.
• Support the Service Manager with data compilation reporting, Excel spreadsheets and statistical information.
• Have experience with Microsoft Office.
• Maintain business continuity and flow of scheduled work.
• Write, edit, and proofread correspondence and documents.

Responsibilities

• Support the Service Manager with data compilation and reporting and Excel spreadsheets.
• Coordinate scheduling and dispatching of service technicians.
• Create work orders using company software and assist with invoicing.
• Collaborate with contractors, project managers, and government liaisons.
• Diligently manage communications and respond to customer inquiries.
• Demonstrate problem-solving and independent decision-making under pressure.

Skills

Multi-tasking

Data compilation

Excel

Microsoft Office

Team player

Problem solving

Communication

Prioritization

Customer service

Attention to detail

Tools

Foundation database

Dispatch software

Invoicing software

Job description

McCloskey Mechanical Contractors, Inc. is seeking an Administrative Assistant for the HVAC Service Department.

The role supports the Service Manager with data reporting, Excel spreadsheets, scheduling inspections, and coordinating with contractors and government liaisons. Candidate should be detail-oriented, able to multi-task with minimal direction, and capable of handling customer inquiries with calm professionalism under pressure.