HVAC Service Account Manager

Way Mechanical; Tulsa (OK); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Way Mechanical in Tulsa, OK is seeking an HVAC Service Manager to lead a growing service team and ensure top-quality field work across our markets. You will supervise technicians, dispatchers, and support staff, while driving safety, efficiency, and customer satisfaction.

You will manage service contracts, warranties, and emergency responses, partner with sales and project teams to expand service opportunities, and ensure compliance with all codes and company standards. Travel to sites as needed.

Qualifications

• Experience leading HVAC service teams or similar field service operations.
• Strong knowledge of HVAC systems, maintenance, and commissioning.
• Proven ability to manage budgets, safety programs, and customer relationships.

Responsibilities

• Lead and manage a team of HVAC and plumbing service technicians, dispatchers, and support staff.
• Ensure timely and high-quality completion of service, repair, and maintenance projects.
• Develop, implement, and monitor service department policies, procedures, and safety standards.
• Build and maintain strong customer relationships, ensuring satisfaction and repeat business.
• Oversee scheduling, dispatching, and work assignments to maximize efficiency and productivity.
• Monitor financial performance of the service department, including budgets, margins, and profitability.
• Manage service agreements, warranty work, and emergency calls.
• Provide technical support and guidance to field staff as needed.
• Collaborate with sales and project teams to expand service opportunities.
• Maintain compliance with local, state, and federal codes, as well as company standards.

Job description

Way Mechanical is located in San Antonio, Dallas, Austin, Nashville, Raleigh, Charlotte, Charleston, Tulsa, and Houston. We specialize in commercial air conditioning, plumbing, piping, and system maintenance. Way Mechanical is at the forefront of design-build/design-assist, preconstruction, commissioning, building information modeling, and quality control. We are seeking an HVAC Service Manager to join our team!

Responsibilities:

• Lead and manage a team of HVAC and plumbing service technicians, dispatchers, and support staff.
• Ensure timely and high-quality completion of service, repair, and maintenance projects.
• Develop, implement, and monitor service department policies, procedures, and safety standards.
• Build and maintain strong customer relationships, ensuring satisfaction and repeat business.
• Oversee scheduling, dispatching, and work assignments to maximize efficiency and productivity.
• Monitor financial performance of the service department, including budgets, margins, and profitability.
• Manage service agreements, warranty work, and emergency calls.
• Provide technical support and guidance to field staff as needed.
• Collaborate with sales and project teams to expand service opportunities.
• Maintain compliance with local, state, and federal codes, as well as company standards.

Requirements:

Employees in this position must be able to perform the essential functions of this job without imposing a significant risk of substantial harm to the health or safety of themselves or others. Ability to drive, move in and out of vehicles, climb ladders, traverse steps, and move throughout a facility.

Perks of the Trade:

• Medical, Dental, Vision, and Life Insurance