HVAC Retail Sales Associate

Coulter Services; Columbus (OH); On-site; USD 19,000 - 29,000; Full time

Job summary

Coulter Services is seeking an In-Store Retail Sales Associate to represent residential HVAC solutions inside partner retail locations. You will greet customers, explain HVAC products, energy-efficient systems, and financing options, and guide next steps for a smooth in-store to service experience.

You will schedule in-home consultations with technicians, maintain a customer-first approach, and uphold professionalism in all interactions.

Qualifications

• Strong communication and customer service skills.
• Reliable attendance and dependability.
• Customer-first mindset with integrity and professionalism.
• Ability to learn HVAC basics and explain options clearly.

Responsibilities

• Welcome shoppers and identify needs related to HVAC and indoor air quality.
• Explain product and service options, including energy-efficient systems.
• Discuss financing options and guide customers accordingly.
• Coordinate and schedule in-home consultations with technicians.
• Provide accurate, customer-first information and maintain professionalism.

Skills

Communication

Customer service

Reliability

HVAC basics

Job description

In-Store Retail Sales Associate (Residential HVAC)

Represent residential HVAC services inside partner retail locations by helping shoppers understand heating, cooling, and indoor air quality solutions. Greet customers, answer questions about HVAC products, energy-efficient systems, and financing options, and recommend appropriate next steps. Schedule in-home consultations with technicians and support a smooth customer experience from in-store interaction to service appointment.

Key duties

• Welcome shoppers and identify needs related to HVAC and indoor air quality
• Explain product and service options, including energy-efficient systems
• Discuss available financing options and guide customers accordingly
• Coordinate and schedule in-home consultations with technicians
• Provide accurate, customer-first information and maintain professionalism

Qualifications & Skills

• Strong communication and customer service skills
• Reliable attendance and dependability
• Customer-first mindset with integrity and professionalism
• Ability to learn HVAC basics and effectively explain options