HVAC & Controls Customer Support Pro

Redmaneq; Raleigh (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Redmaneq is seeking a Customer Service Representative to act as a liaison, provide product/services information and resolve problems for customer accounts with accuracy and efficiency. The role targets excellent service standards, responsive inquiries, and high customer satisfaction.

You will respond to inquiries, maintain relationships, and document interactions while following company procedures and policies to ensure quality support and smooth operations.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or higher.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Skills

Customer service

Active listening

MS Office

Education

High school diploma or higher

Tools

MS Office Suite

Job description

Redmaneq is seeking a Customer Service Representative to act as a liaison, provide product/services information and resolve problems for customer accounts with accuracy and efficiency. The role targets excellent service standards, responsive inquiries, and high customer satisfaction.

You will respond to inquiries, maintain relationships, and document interactions while following company procedures and policies to ensure quality support and smooth operations.