HVAC Customer Care & Order Specialist

Munchsupply; Manchester (NH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health, dental, vision

Life and AD&D insurance

401(k) plan with employer contribu­t­i

Vacation time

Weekly pay

Job summary

mSupply is seeking a highly motivated Customer Service Representative - HVAC in Manchester, NH. The CSR will support assigned accounts and inbound inquiries, focusing on product specifications, order processing, and general account support.

Responsibilities include timely responses to inquiries, maintaining strong relationships with customers, updating on order status, and coordinating with Territory Managers to ensure accurate pricing and quotes.

Qualifications

• 5+ years of experience in HVAC, customer service, or related functions.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and standard office technology.

Responsibilities

• Responds promptly and professionally to customer inquiries via phone, email, and fax.
• Builds strong, solutions-focused relationships with customers and internal teams.
• Manages communication with assigned accounts, handling product inquiries, pricing, and order processing (stock and special orders).
• Provides timely updates on order status, including back-orders, will-calls, and deliveries.
• Shares pricing information, distributes dealer price sheets, and promotes current programs in line with company initiatives.
• Supports Territory Managers with quote preparation, order entry, and account updates.
• Collaborates with branch teams to deliver seamless customer service while independently managing workload to meet goals and deadlines.
• Handles overflow calls, routes communications effectively, and ensures accurate message delivery.
• Maintains proficiency in company systems for administrative tasks such as data entry, messaging, call logs, and workflow updates.

Skills

Customer service experience

HVAC industry knowledge

MS Office

Education

High school diploma or GED

Tools

MS Office Suite

Job description

mSupply is seeking a highly motivated Customer Service Representative - HVAC in Manchester, NH. The CSR will support assigned accounts and inbound inquiries, focusing on product specifications, order processing, and general account support.

Responsibilities include timely responses to inquiries, maintaining strong relationships with customers, updating on order status, and coordinating with Territory Managers to ensure accurate pricing and quotes.