Customer Care & Dispatch Specialist

Automatic Data Processing, Inc.; Scottsdale (AZ); On-site; USD 32,000 - 37,000; Full time

Job summary

Collins Holdings LLC is seeking a dedicated Customer Care/Dispatcher in Scottsdale, AZ. The role focuses on handling customer inquiries, scheduling service appointments, and dispatching technicians efficiently to multiple locations. You will monitor service progress and resolve issues to ensure quality delivery.

Required is at least a high school diploma and 2 years in customer service or dispatching within Plumbing/HVAC. Strong communication and computer skills are essential for success.

Qualifications

• High school diploma or equivalent.
• 2 years experience in customer service or dispatching in plumbing/HVAC.
• Strong communication and computer skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with accurate information.
• Schedule and coordinate service appointments for technicians.
• Dispatch technicians to job sites with necessary details.
• Monitor service progress and provide timely updates to customers.
• Maintain accurate records of interactions and service requests in the database.

Skills

Strong communication

Multitasking

Adaptability

Education

High school diploma or equivalent

Tools

Dispatch software

CRM software

Job description

Collins Holdings LLC is seeking a dedicated Customer Care/Dispatcher in Scottsdale, AZ. The role focuses on handling customer inquiries, scheduling service appointments, and dispatching technicians efficiently to multiple locations. You will monitor service progress and resolve issues to ensure quality delivery.

Required is at least a high school diploma and 2 years in customer service or dispatching within Plumbing/HVAC. Strong communication and computer skills are essential for success.