HVAC & Plumbing Dispatch Lead — Residential Service Logistics

The Contractor Consultants; Penngrove (CA); On-site; USD 71,000 - 104,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Paid time off

Professional development

Job summary

John Owens Services Inc. in Petaluma, CA is seeking an HVAC and Plumbing Dispatcher – Lead Service Logistics to coordinate daily field logistics and optimize technician routing. You will support the service department and ensure efficient scheduling with proven CRM capabilities.

This hands-on role requires strong communication, adaptability, and the ability to balance customer satisfaction with business targets. Competitive compensation, benefits, and growth opportunities are offered.

Qualifications

• Minimum 3 years experience as a Dispatcher (any industry).
• Proven dispatching in a fast-paced residential service or field trade environment.
• Strong decision-making skills to manage high-volume operational changes.
• Exceptional interpersonal communication to manage diverse client and technician personalities.

Responsibilities

• Execute quick dispatch decisions using CRM technology to optimize field routing.
• Pair the right field technician with the correct job and materials.
• Foster collaboration between customer service, installation teams, and field staff.
• Resolve customer concerns and de-escalate situations with professionalism.
• Drive service division toward daily, weekly, and monthly revenue targets.
• Apply company standards while adapting to leadership coaching.

Skills

Dispatcher experience

Fast-paced environment

Interpersonal communication

CRM scheduling tools

Education

Associate degree or equivalent training

Tools

CRM software

Scheduling tools

Job description

John Owens Services Inc. in Petaluma, CA is seeking an HVAC and Plumbing Dispatcher – Lead Service Logistics to coordinate daily field logistics and optimize technician routing. You will support the service department and ensure efficient scheduling with proven CRM capabilities.

This hands-on role requires strong communication, adaptability, and the ability to balance customer satisfaction with business targets. Competitive compensation, benefits, and growth opportunities are offered.