HVAC & Plumbing Dispatch & Customer Support Pro

Team Bob's; Traverse City (MI); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

401(k) Company Matching

Company Paid Medical Insurance

Company Paid Life Insurance

Company Paid Vision Insurance

Company Paid Dental Insurance

Paid Vacation

Sick Time Off

Paid Holidays

Paid Training

Employee Assistance Program

Company Logo Wear Supplied

Access to On-Site Employee Gym

Wellness Reimbursement

Employee Discounts

Job summary

Team Bob's in Traverse City, MI is hiring a Dispatcher/Customer Service Representative. You will maintain daily schedules for service technicians and plumbers, coordinate appointments with the Lead Dispatcher, and handle incoming calls with professionalism.

The ideal candidate has HVAC and plumbing dispatch experience, excellent communication skills, and thrives in a fast-paced, team-oriented office. This full-time, in-office role offers growth, comprehensive benefits, and the chance to

Qualifications

• Excellent communication skills including active listening.
• Strong written and verbal communication skills.
• Service-oriented and able to resolve customer grievances.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Customer Support and Feedback: Answer incoming phone calls, address customer questions, and assist in sending customers links to review pages and perform other related duties as assigned.
• Service Appointment Dispatching: Collaborate with the Lead Service Dispatcher to review appointment availability and schedule service appointments efficiently.
• Customer Engagement: Conduct outbound calls to customers, with a focus on scheduling regular maintenance plan appointments, following up on recommended work from service orders, and responding to customer inquiries promptly and professionally.
• Call Tracking and Reporting: Maintain a detailed call log to track daily calling efforts and achievements, and provide regular updates to the Lead Service Dispatcher.
• Lead Qualification and Data Management: Utilize probing questions to gather essential information from potential customers, qualify leads to determine their level of interest and buying readiness, and create necessary reports to track appointment and lead data accurately.

Skills

Phone etiquette

Communication skills

Interpersonal skills

Organization

Microsoft Office

Customer service experience

Energetic personality

Email proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Team Bob's in Traverse City, MI is hiring a Dispatcher/Customer Service Representative. You will maintain daily schedules for service technicians and plumbers, coordinate appointments with the Lead Dispatcher, and handle incoming calls with professionalism.

The ideal candidate has HVAC and plumbing dispatch experience, excellent communication skills, and thrives in a fast-paced, team-oriented office. This full-time, in-office role offers growth, comprehensive benefits, and the chance to