Dispatch Pro: HVAC, Plumbing & Electrical

B&J Plumbing, Heating, and Air; Wilson (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Employer-paid medical/dental/vision

401(k) with company match

Paid time off & holidays

Family-owned & operated

Company culture & events

Job summary

B & J Plumbing, Heating, and Air Conditioning is seeking an experienced Dispatcher with a background in HVAC, plumbing, or electrical to join our growing team. This role thrives in a fast-paced environment and focuses on keeping technicians and customers well-served with an organized workflow.

You will coordinate daily schedules, prioritize urgent calls, and collaborate with service managers and office staff to keep jobs moving smoothly.

Qualifications

• One (1)+ years of dispatching experience in HVAC, plumbing or electrical.
• Ability to work onsite in the office on a daily basis.
• Must be able to pass a background check.
• Experience using ServiceTitan is highly preferred.
• Excellent multitasking and organizational abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to help maximize technician productivity while maintaining realistic schedules and travel times.
• Proficient with computers, scheduling software, and phone systems.

Responsibilities

• Coordinate daily technician schedules and adjust routes as needed throughout the day.
• Prioritize emergency, same-day, and time-sensitive service calls.
• Communicate job details, customer concerns, and scheduling changes with technicians.
• Work closely with technicians, service managers, and office staff to keep jobs moving efficiently.
• Maintain accurate customer and job information in scheduling software, including ServiceTitan.
• Maintain a calm, professional, and organized approach in a fast-paced environment.

Skills

Dispatching experience

Organizational skills

Customer service orientation

Communication skills

HVAC background

Tools

ServiceTitan

Scheduling software

Phone systems

Job description

B & J Plumbing, Heating, and Air Conditioning is seeking an experienced Dispatcher with a background in HVAC, plumbing, or electrical to join our growing team. This role thrives in a fast-paced environment and focuses on keeping technicians and customers well-served with an organized workflow.

You will coordinate daily schedules, prioritize urgent calls, and collaborate with service managers and office staff to keep jobs moving smoothly.