Plumbing Dispatch Coordinator — Fast-Paced, Customer-Focused

Service Champions Plumbing, Heating & AC; Brea (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Job summary

Service Champions Plumbing, Heating & AC is seeking a Dispatcher in our Brea, CA office. You will coordinate service requests, dispatch field technicians, and serve as the main communicator between customers and the operations team.

The role requires multitasking across schedules, records, and urgent situations while ensuring high service levels. The ideal candidate has 2+ years in dispatching, strong communication, and a customer-centric mindset, with HVAC or plumbing industry familiarity

Qualifications

• 2+ years of dispatching experience.
• Excellent verbal and written communication skills.
• HVAC or Plumbing Dispatch industry experience is preferred.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Skills

Dispatching experience

Communication skills

Industry experience (HVAC/Plumbing)

Problem-solving / customer-centric

Multi-tasking / fast-paced

Software proficiency / Service Titan

Job description

Service Champions Plumbing, Heating & AC is seeking a Dispatcher in our Brea, CA office. You will coordinate service requests, dispatch field technicians, and serve as the main communicator between customers and the operations team.

The role requires multitasking across schedules, records, and urgent situations while ensuring high service levels. The ideal candidate has 2+ years in dispatching, strong communication, and a customer-centric mindset, with HVAC or plumbing industry familiarity