HVAC Counter Sales Pro: Build Solutions & Partner

Ferguson Enterprises, Inc.; St. George (LA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

Life insurance

401(k) with company match

Job summary

Ferguson Enterprises, LLC seeks a knowledgeable Counter Sales Associate to assist plumbing and HVAC contractor customers at our Louisiana counter, providing product expertise and helping customers make informed purchasing decisions.

The role emphasizes building relationships, driving sales, and delivering exceptional service in a fast-paced environment with a focus on safety and accuracy. Training is available to deepen product knowledge.

Qualifications

• 0–3 years of customer service or sales experience.
• 1+ year HVAC product knowledge required.
• Strong communication and relationship-building skills.
• Digital literacy and ability to learn new systems quickly.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment reflecting our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper PPE use.

Skills

Customer service

Sales

HVAC knowledge

Communication

Relationship building

Job description

Ferguson Enterprises, LLC seeks a knowledgeable Counter Sales Associate to assist plumbing and HVAC contractor customers at our Louisiana counter, providing product expertise and helping customers make informed purchasing decisions.

The role emphasizes building relationships, driving sales, and delivering exceptional service in a fast-paced environment with a focus on safety and accuracy. Training is available to deepen product knowledge.