HVAC & Plumbing Counter Sales Pro

Ferguson; Burlington (AL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Mental health coverage

Parental leave

Employee discounts

Job summary

Ferguson in Burlington, AL, is seeking a knowledgeable Counter Sales Associate to serve plumbing and HVAC contractor customers as a trusted advisor, using product expertise to guide informed purchasing decisions.

You will engage with customers at the counter, on the phone, and by email; drive sales through upsell and cross-sell; collaborate with Outside Sales; manage orders, inventory, and safety standards to deliver exceptional service.

Qualifications

• 1–3 years of customer service or sales experience.
• Experience in plumbing/HVAC or related industry preferred.
• Must be at least 18 years old and hold a valid state license.
• Strong self-motivation and ability to meet goals.

Responsibilities

• Engage customers at the counter, on the phone, and by email to assess needs and recommend solutions.
• Serve as product expert on plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment reflecting quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to safety regulations, including PPE use.
• May provide back-up driver duties.

Skills

Relationship building

Customer service

Sales mindset

Communication

Digital literacy

Job description

Ferguson in Burlington, AL, is seeking a knowledgeable Counter Sales Associate to serve plumbing and HVAC contractor customers as a trusted advisor, using product expertise to guide informed purchasing decisions.

You will engage with customers at the counter, on the phone, and by email; drive sales through upsell and cross-sell; collaborate with Outside Sales; manage orders, inventory, and safety standards to deliver exceptional service.