HVAC & Plumbing Sales Counter Pro - Customer Advisor

Ferguson Enterprises, Inc.; Wilmington (MA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Associate discounts

Job summary

Ferguson Enterprises, LLC is seeking a knowledgeable Counter Sales Associate to join our team. This role focuses on advising plumbing and HVAC contractor customers, leveraging product expertise to guide purchasing decisions that align with our sales strategy.

The ideal candidate will build relationships, drive sales, and deliver exceptional service while maintaining a professional counter environment. Schedule: Monday–Friday 8am–5pm; benefits include health, dental, vision, paid time off, life

Qualifications

• 1–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.

Responsibilities

• Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as a product expert by learning and applying knowledge of plumbing, HVAC and related products.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information.
• Process transactions efficiently while ensuring a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment reflecting commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to safety regulations, including PPE usage.

Skills

Customer service

Sales

Communication

Digital literacy

Job description

Ferguson Enterprises, LLC is seeking a knowledgeable Counter Sales Associate to join our team. This role focuses on advising plumbing and HVAC contractor customers, leveraging product expertise to guide purchasing decisions that align with our sales strategy.

The ideal candidate will build relationships, drive sales, and deliver exceptional service while maintaining a professional counter environment. Schedule: Monday–Friday 8am–5pm; benefits include health, dental, vision, paid time off, life