Plumbing & HVAC Counter Sales Pro

Ferguson Enterprises, Inc.; Silverthorne (CO); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Life insurance

Mental health coverage

Employee discounts

Job summary

Ferguson Enterprises, LLC. seeks a knowledgeable Counter Sales Associate to support plumbing and HVAC contractor customers with product expertise and problem-solving skills. You will help customers make informed purchasing decisions while upholding our sales strategy.

The role emphasizes building relationships, driving sales, and delivering exceptional service in a fast-paced counter environment, with Monday–Friday hours and competitive benefits.

Qualifications

• 0-3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.

Skills

Customer service

Sales

Communication

Digital literacy

Tools

Catalogs

Manufacturer databases

POS systems

Job description

Ferguson Enterprises, LLC. seeks a knowledgeable Counter Sales Associate to support plumbing and HVAC contractor customers with product expertise and problem-solving skills. You will help customers make informed purchasing decisions while upholding our sales strategy.

The role emphasizes building relationships, driving sales, and delivering exceptional service in a fast-paced counter environment, with Monday–Friday hours and competitive benefits.