HVAC & Plumbing Counter Sales Pro

Ferguson; Billings (MT); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Ferguson seeks a knowledgeable, results-driven Counter Sales Associate to join our team in Billings. You will act as a trusted advisor to plumbing and HVAC contractor customers, applying product expertise to help inform purchasing decisions that align with our sales strategy.

The role focuses on building relationships, driving sales, and delivering exceptional service while handling inquiries by phone, email, and in person across a fast-paced environment.

Qualifications

• 0–3 years of experience in customer service or sales; plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.

Skills

Sales mindset

Communication skills

Digital literacy

Organizational skills

Physical stamina

Tools

Product catalogs

Manufacturer databases

Job description

Ferguson seeks a knowledgeable, results-driven Counter Sales Associate to join our team in Billings. You will act as a trusted advisor to plumbing and HVAC contractor customers, applying product expertise to help inform purchasing decisions that align with our sales strategy.

The role focuses on building relationships, driving sales, and delivering exceptional service while handling inquiries by phone, email, and in person across a fast-paced environment.