Counter Sales Pro—HVAC & Plumbing Solutions Expert

Ferguson; Silverthorne (CO); On-site; USD 2,980,000 - 4,169,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Ferguson in Silverthorne, CO, is seeking a knowledgeable Counter Sales Associate to advise plumbing and HVAC contractor customers. You will use product expertise to help customers select parts and solutions, aiming to boost sales while delivering outstanding service.

The role involves engaging customers at the counter, on the phone, and by email; learning catalogs and manufacturer databases; processing transactions accurately; collaborating with Outside Sales to support account growth; and

Qualifications

• 0–3 years of experience in customer service or sales; plumbing/HVAC or related industry preferred.
• Strong communication skills for consultative selling and customer engagement.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as product expert by applying knowledge of plumbing and HVAC products to guide decisions.
• Drive sales growth by identifying upsell and cross-sell opportunities and promoting programs.

Skills

Customer service

Sales mindset

Communication

Digital literacy

Tools

Catalogs

Computer systems

Manufacturer databases

Job description

Ferguson in Silverthorne, CO, is seeking a knowledgeable Counter Sales Associate to advise plumbing and HVAC contractor customers. You will use product expertise to help customers select parts and solutions, aiming to boost sales while delivering outstanding service.

The role involves engaging customers at the counter, on the phone, and by email; learning catalogs and manufacturer databases; processing transactions accurately; collaborating with Outside Sales to support account growth; and