HVAC & Plumbing Counter Sales Associate

Ferguson

Wilmington (MA)

On-site

USD 32,000 - 44,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Disability coverage

Job summary

Ferguson is a Fortune 500 company providing quality plumbing and HVAC products and solutions since 1953. We build infrastructure, homes, and businesses with a focus on helping customers complete complex projects simply and successfully.

We are seeking a knowledgeable, results-driven Counter Sales Associate to join our team. You will leverage product expertise and problem-solving skills to help customers make informed purchasing decisions that support their business needs while aligning with our

Qualifications

1–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.

Responsibilities

Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
Process transactions efficiently while ensuring accuracy and a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
Maintain a professional, organized counter environment that reflects our commitment to quality and service.
Assist with inventory management, cycle counts, and stock organization.
Adhere to all safety regulations, including proper use of PPE.