HVAC Parts Specialist — Customer Focus & Inventory Expert

Minnesota Air Inc; Crystal (MN); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, Hospital Ind.

Employer HSA Contributions

Employer 401(k) Match

Employer paid Life Insurance

Profit Sharing Program

Referral Bonus opportunities

Paid Family Leave

Paid Time Off

Volunteer Time Off – 8 hours

Paid Company Holidays – 8 days

Floating Holiday – 8 hours

Résumé du poste

Minnesota Air Inc. is seeking a customer service-oriented associate to assist customers in person or by phone, identify needs, and suggest suitable HVAC products and services. You will handle sales docs, payments, returns, and various orders while maintaining the parts showroom and inventory.

On-site schedule is Mon-Fri 7:30 am–4:30 pm, with on-call and occasional Saturday shifts. The role emphasizes strong communication, basic HVAC understanding, and readiness to participate in ongoing training

Qualifications

• One-year certificate from a college or technical school.
• One to three years of related HVAC experience.
• Equivalent combinations of education and experience will also be considered.
• Valid Driver’s License.
• EPA CFC Certification, Type 2 or Universal (preferred).
• Forklift Certification (can be obtained on the job).

Responsabilités

• Assist customers in person or by phone, identifying their needs and suggesting suitable products.
• Prepare sales documentation and process payments or credit authorizations.
• Handle warranty returns and resolve customer complaints.
• Fill and manage UPS, will-call and truck orders as necessary.
• Maintain inventory levels and the organization of the parts showroom, including restocking shelves and arranging products for optimal display.
• Communicate inventory levels to Parts Product Specialist to ensure product availability.
• Be available for on-call duties and occasional Saturday shifts.
• Maintain and organize personal work area, including performing necessary warehouse duties.
• Stay informed about company policies, procedures, and new product developments.
• Work on-site, M-F 7:30 am - 4:30 pm.
• Participate in and promote continuous learning and development through training initiatives such as MN Air University, HR programs, tech-support courses, and webinars.
• Performs other related duties as assigned.

Connaissances

Customer service

Communication

Phone/computer skills

HVAC knowledge (preferred)

Microsoft Office 365

Problem solving

Formation

One-year college/technical certificate

Equivalent combinations of education and experience

Valid Driver’s License

Outils

Forklift Certification

EPA CFC Certification

Description du poste

Minnesota Air Inc. is seeking a customer service-oriented associate to assist customers in person or by phone, identify needs, and suggest suitable HVAC products and services. You will handle sales docs, payments, returns, and various orders while maintaining the parts showroom and inventory.

On-site schedule is Mon-Fri 7:30 am–4:30 pm, with on-call and occasional Saturday shifts. The role emphasizes strong communication, basic HVAC understanding, and readiness to participate in ongoing training