HVAC Parts & Service Coordinator - Employee-Owned Team

Crystal Heating & Cooling; Festus (MO); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Commission opportunities

Employee Ownership via ESOP

Employer-paid medical, dental, vision

Paid time off & holidays

Professional development

Job summary

Crystal Heating and Cooling in the Greater St. Louis Area is seeking an HVAC Parts and Service Support Specialist to coordinate parts, information, and communication for the service team.

This on-site role handles parts requests, pricing research, vendor liaison, order tracking, customer estimates, and warranty parts coordination while maintaining accurate inventory and ensuring timely updates to technicians and customers.

Qualifications

• Previous experience ordering and coordinating HVAC parts.
• 2+ years of related experience preferred.
• HVAC industry knowledge is a plus.

Responsibilities

• Receive parts requests from field technicians.
• Research pricing and availability of parts.
• Work with vendors and suppliers to locate parts.
• Place and track service department parts orders.
• Keep technicians updated on order status and availability.
• Create customer estimates for HVAC work.
• Provide professional updates and assistance to customers.
• Coordinate returns for unused or incorrect parts.
• Process warranty-related parts when necessary.
• Maintain accurate parts and inventory records.
• Help resolve parts issues that could delay service.

Skills

Parts coordination

Order processing

Vendor liaison

Customer communication

Inventory awareness

Attention to detail

Prioritization

Team collaboration

Problem solving

Scheduling

Tools

Parts management software

Job description

Crystal Heating and Cooling in the Greater St. Louis Area is seeking an HVAC Parts and Service Support Specialist to coordinate parts, information, and communication for the service team.

This on-site role handles parts requests, pricing research, vendor liaison, order tracking, customer estimates, and warranty parts coordination while maintaining accurate inventory and ensuring timely updates to technicians and customers.