HVAC Parts Inside Sales Specialist

Automatic Data Processing, Inc.; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking an Parts Inside Sales Representative I to support HVAC parts sales and ensure accurate, timely delivery. You will assist customers, technicians, and contractors, identify parts by model/serial numbers, and prepare quotes and orders.

You will coordinate with manufacturers and internal teams while maintaining ERP records and handling order tracking and communications. A strong HVAC product knowledge foundation is preferred.

Qualifications

• 1-3 years experience in customer service or inside sales preferred.
• High school diploma required; associate degree preferred.
• Basic understanding of HVAC equipment and replacement parts.
• Proficiency with Microsoft Office and ERP systems.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Ability to interpret equipment model and serial number information.

Responsibilities

• Assist customers, technicians, and contractors with inquiries, pricing, availability, and orders.
• Identify replacement parts using model numbers, serials, manuals, and catalogs.
• Prepare quotes and process parts orders accurately and efficiently.
• Coordinate with manufacturers, vendors, warehouses, and internal teams for pricing and availability.
• Maintain accurate customer, order, and inventory records in the ERP system.
• Track orders, provide shipment updates, and communicate with customers.
• Support inventory management with stock inquiries and parts availability checks.
• Develop knowledge of HVAC equipment and product offerings.

Skills

Customer service

Inside sales

Attention to detail

Multitasking

Communication

Team collaboration

Education

High school diploma

Associate’s degree in Business

HVAC Technology

Tools

ERP systems

Microsoft Office

Job description

Automatic Data Processing, Inc. is seeking an Parts Inside Sales Representative I to support HVAC parts sales and ensure accurate, timely delivery. You will assist customers, technicians, and contractors, identify parts by model/serial numbers, and prepare quotes and orders.

You will coordinate with manufacturers and internal teams while maintaining ERP records and handling order tracking and communications. A strong HVAC product knowledge foundation is preferred.