Parts Inside Sales I

McMillan James Equipment Company; Irving (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

McMillan James Equipment Company in Irving, TX is seeking a Parts Inside Sales Representative I to support HVAC replacement parts sales, provide customer service, process orders, and assist with parts identification.

You will work with service technicians, contractors, and internal teams to ensure accurate, timely parts delivery, and you will develop ERP and product expertise in HVAC equipment and components.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–3 years in customer service or inside sales in HVAC/distribution preferred.
• Basic understanding of HVAC equipment and replacement parts preferred.
• Proficiency with Microsoft Office and ERP systems.

Responsibilities

• Assist customers and contractors with HVAC parts inquiries, pricing, and orders.
• Identify replacement parts using model numbers, serials, and catalogs.
• Prepare quotes and process parts orders accurately.
• Coordinate with vendors and internal teams for pricing and availability.
• Maintain accurate customer, order, and inventory records in ERP.
• Support order tracking and shipment status communications.
• Assist with inventory management and parts availability checks.
• Develop knowledge of HVAC equipment and parts offerings.

Skills

Customer service

Inside sales

HVAC basics

ERP systems

MS Office

Communication skills

Education

High school diploma

Associate degree in Business/HVAC

Tools

ERP software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

The Parts Inside Sales Representative I is responsible for supporting the sale of HVAC replacement parts and aftermarket products by providing exceptional customer service, processing orders, assisting customers with parts identification and selection. This position works closely with service technicians, contractors, facility personnel, manufacturers, and internal teams to ensure accurate and timely delivery of parts solutions. The Parts Inside Sales Representative I is customer-focused, detail-oriented, and interested in developing technical knowledge of commercial HVAC equipment and components.

Key Responsibilities:

• Assist customers, service technicians, and contractors with HVAC parts inquiries, pricing, availability, and order placement.
• Identify replacement parts using equipment model numbers, serial numbers, manufacturer documentation, and parts catalogs.
• Prepare quotes and process parts orders accurately and efficiently.
• Coordinate with manufacturers, vendors, warehouses, and internal teams to obtain pricing and availability information.
• Maintain accurate customer, order, and inventory records within the ERP system.
• Assist with order tracking, shipment status updates, and customer communication.
• Support inventory management activities, including stock inquiries and parts availability verification.
• Develop knowledge of HVAC equipment, replacement parts, and manufacturer product offerings.

Qualifications :

• High school diploma or equivalent required; Associate’s degree in Business , HVAC Technology, or related field preferred.
• 1-3 years of experience in customer service, inside sales, HVAC, distribution, warehouse operations, or related fields preferred.
• Basic understanding of HVAC equipment and replacement parts preferred.
• Proficiency with Microsoft Office applications and ERP systems.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and manage priorities in fast -paced environment.
• Ability to interpret equipment model and serial number information.

Preferred Attributes:

• Strong attention to detail and accuracy.
• Customer-focused with a professional and responsive approach.
• Interest in HVAC systems and technical product knowledge.
• Strong problem-solving and troubleshooting abilities.
• Team-oriented mindset and willingness to support service and operations teams.