Parts Inside Sales I

Automatic Data Processing, Inc.; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking an Parts Inside Sales Representative I to support HVAC parts sales and ensure accurate, timely delivery. You will assist customers, technicians, and contractors, identify parts by model/serial numbers, and prepare quotes and orders.

You will coordinate with manufacturers and internal teams while maintaining ERP records and handling order tracking and communications. A strong HVAC product knowledge foundation is preferred.

Qualifications

• 1-3 years experience in customer service or inside sales preferred.
• High school diploma required; associate degree preferred.
• Basic understanding of HVAC equipment and replacement parts.
• Proficiency with Microsoft Office and ERP systems.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Ability to interpret equipment model and serial number information.

Responsibilities

• Assist customers, technicians, and contractors with inquiries, pricing, availability, and orders.
• Identify replacement parts using model numbers, serials, manuals, and catalogs.
• Prepare quotes and process parts orders accurately and efficiently.
• Coordinate with manufacturers, vendors, warehouses, and internal teams for pricing and availability.
• Maintain accurate customer, order, and inventory records in the ERP system.
• Track orders, provide shipment updates, and communicate with customers.
• Support inventory management with stock inquiries and parts availability checks.
• Develop knowledge of HVAC equipment and product offerings.

Skills

Customer service

Inside sales

Attention to detail

Multitasking

Communication

Team collaboration

Education

High school diploma

Associate’s degree in Business

HVAC Technology

Tools

ERP systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

The Parts Inside Sales Representative I is responsible for supporting the sale of HVAC replacement parts and aftermarket products by providing exceptional customer service, processing orders, assisting customers with parts identification and selection. This position works closely with service technicians, contractors, facility personnel, manufacturers, and internal teams to ensure accurate and timely delivery of parts solutions. The Parts Inside Sales Representative I is customer-focused, detail-oriented, and interested in developing technical knowledge of commercial HVAC equipment and components.

Key Responsibilities:

• Assist customers, service technicians, and contractors with HVAC parts inquiries, pricing, availability, and order placement.
• Identify replacement parts using equipment model numbers, serial numbers, manufacturer documentation, and parts catalogs.
• Prepare quotes and process parts orders accurately and efficiently.
• Coordinate with manufacturers, vendors, warehouses, and internal teams to obtain pricing and availability information.
• Maintain accurate customer, order, and inventory records within the ERP system.
• Assist with order tracking, shipment status updates, and customer communication.
• Support inventory management activities, including stock inquiries and parts availability verification.
• Develop knowledge of HVAC equipment, replacement parts, and manufacturer product offerings.

Qualifications :

• High school diploma or equivalent required; Associate’s degree in Business , HVAC Technology, or related field preferred.
• 1-3 years of experience in customer service, inside sales, HVAC, distribution, warehouse operations, or related fields preferred.
• Basic understanding of HVAC equipment and replacement parts preferred.
• Proficiency with Microsoft Office applications and ERP systems.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and manage priorities in fast -paced environment.
• Ability to interpret equipment model and serial number information.

Preferred Attributes:

• Strong attention to detail and accuracy.
• Customer-focused with a professional and responsive approach.
• Interest in HVAC systems and technical product knowledge.
• Strong problem-solving and troubleshooting abilities.
• Team-oriented mindset and willingness to support service and operations teams.