HVAC Parts Inside Sales Specialist

Ambient HVAC Supply LLC; Portland (OR); On-site; USD 34,000 - 41,000; Full time

Job summary

Ambient HVAC Parts Supply is seeking a motivated inside sales and customer service professional to support contractors and internal teams with quotes, orders, and product recommendations. You will help drive sales, manage inquiries, and ensure a smooth experience from inquiry to fulfillment.

You will leverage CRM systems and Microsoft Office to process orders, prepare quotes, and coordinate with the warehouse, aiming to upsell where appropriate and build lasting relationships with customers and

Qualifications

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• 1–3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)
• HVAC product knowledge or strong willingness to learn (equipment, parts, and systems)
• Strong communication and customer-service skills
• Comfortable working in a fast-paced, transaction-heavy environment
• Proficient with CRM systems and Microsoft Office (Outlook and Excel)
• Highly organized, detail-oriented, and dependable

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and walk-ins
• Prepare and follow up on quotes, bids, and order confirmations
• Process sales orders accurately and efficiently in the CRM system
• Support outside sales reps with pricing, product availability, and documentation
• Assist customers with parts identification, and basic technical questions
• Coordinate with warehouse and logistics teams to ensure timely deliveries
• Proactively identify opportunities to upsell and cross-sell products and solutions
• Maintain accurate customer, pricing, and order records
• Build strong, long-term relationships with contractors and internal partners

Skills

Customer service

Inside sales

CRM systems

Microsoft Office

Communication

Detail-oriented

Team collaboration

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Ambient HVAC Parts Supply is seeking a motivated inside sales and customer service professional to support contractors and internal teams with quotes, orders, and product recommendations. You will help drive sales, manage inquiries, and ensure a smooth experience from inquiry to fulfillment.

You will leverage CRM systems and Microsoft Office to process orders, prepare quotes, and coordinate with the warehouse, aiming to upsell where appropriate and build lasting relationships with customers and